Video playback - no frame rate

[TomLaw1967]

I have a problem with smooth playback of movies from streaming platforms. For me, the sound plays without any problems, but the image frames are not played smoothly and with small gaps. These pauses/freezes are very short, a few frames will be "swallowed" - you can see it with the eye and it's annoying. Earlier firmware did not have these problems. How can I restore the previous firmware version?

[Kimy · Accepted solution]

Hi TomLaw1967,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? Is this only happening in one app or across all apps? When did it start? Also, what steps have you taken?

Give the steps below a try and let me know how it goes:

• Reboot your Chromecast device, TV, and Wi-Fi router.
• Switch to a different HDMI port.
• If possible, try it on another TV.
• If it fails, try a factory reset, then re-setup.

Thanks,

Kimy

[Kimy · Accepted solution]

Hi TomLaw1967,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? Is this only happening in one app or across all apps? When did it start? Also, what steps have you taken?

Give the steps below a try and let me know how it goes:

• Reboot your Chromecast device, TV, and Wi-Fi router.
• Switch to a different HDMI port.
• If possible, try it on another TV.
• If it fails, try a factory reset, then re-setup.

Thanks,

Kimy

[TomLaw1967]

Kimy: I have Google Chromecast 4 HD
All these activities have been done, I have already done some testing and reconfiguration. Unfortunately, it's still the same. Interestingly, the videos are played for about 30-60 seconds without image cuts and then the fluidity starts to freeze slightly. On the FB group, the symptom is known and everyone is waiting for the new firmware.

[Kimy · Accepted solution]

Hi there,

Thanks for keeping us in the loop. I suggest we wait for the July patch update. Hopefully, this takes care of it. Let me know if you have questions.

Cheers,

Kimy

[TomLaw1967]

Unfortunately, my Google Chromecast 4 in HD does not see the new update. I tried to force it but it didn't work.

[Kimy]

Hi TomLaw1967,

Thanks for the reply. Try to do a factory reset one last time. Set it up from scratch, then observe. Specify which apps or contents the behavior seems to persist in. It’s also crucial to test it on another TV. The objective is to identify if it’s a communication failure only between this specific TV and your Chromecast device or an actual hardware concern. Let us know once you’ve done all of this.

Thanks,

Kimy

[Princesss]

Hello TomLaw1967,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we'd be happy to keep it open. If there's more we can do, just let us know.
 

Best,

Princess

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[LovelyM]

Hey TomLaw1967, 

Checking in should you have any concerns or questions you need help with. Let us know by replying to this thread. 

Regards, 
Lovely

[Dan_A]

Hello again,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan