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Why Hasn't Chromecast Arranged for 5.1 Sound for Netflix and Amazon?

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Sharon Fairchild

What a disappointment.  I had to uninstall Netflix and Amazon from Chromecast and return to watching them on my Smart TV connection because Chromecast does not provide a 5.1 surround sound signal.  Perhaps Chromecast and these two streaming services - and perhaps others - need to establish a relationship to provide high quality 5.1 Dolby Digital Surround Sound.

9 REPLIES 9

jaromyre
Community Member

Chromecast with Google TV having trouble with 5.1 what happened with this thread with above 300 posts? Was it an issue sooo big, that you had to remove the whole thread? Is there something you want to hide for new users??

Chromecast with Google TV having trouble with 5.1 and google is doing nothing to fix it for almost a year now. Despite writing feedbacks, corresponding with customer service, they simply ignored the issue and this community simply deleted the post about it.  SHAME!

Escalante101
Community Member

I am not sure if my most recent post on this topic was posted.  If Google has not resolved the 5.1 sound problem after over 300 posts, that lack of customer support is reprehensible.  I agree.  Shame!

Jeran
Community Specialist
Community Specialist

Hey there everyone,

 

I'm sorry to hear that you're all having these 5.1 audio issues. This is an issue that Google is aware of and the engineering team is trying to get as much data as possible. Would you be able to re-create this issue, then submit feedback to us with logs enabled? You can enter CCT3 Surround Sound into the description field. 

 

Please note that it may take some time for us to find a long term solution for this issue. Thanks for your patience.

 

Best regards,

Jeran

 

 

Wesleymaur
Community Member

Alot of Issues with many descriptions as to why can be found on Reddit. This is a big dissatisfier for me. I'm currently using apps on my TV (Samsung led from 2016) to watch Netflix with 5.1 support. Fix this please. 

Jeran
Community Specialist
Community Specialist

Hey there,

 

I'm sorry that you're having these issues as well. As I stated above, Google is very aware of this issue and were gathering as much data as possible. Would you be willing to follow the steps that I offered in regards to submitting feedback? It would be tremendously helpful. 

 

Thank you,

Jeran

Wesleymaur
Community Member

Done! Weird thing is that Apple TV+ is able to send Dolby digital 5.1 through. So it’s an app  (NETFLIX, Amazon prime) issue. 

Escalante101
Community Member

I have decided to leave Netflix / Amazon Prime on my Sony TV for the time being and wait for everyone to get their act together.  It takes time to transfer the apps back and forth to and from Chromecast with password entry, etc.  Maybe in a few months, Google Chromecast, Netflix and Amazon will finally break down and decide to fix these issues, and when they do I am sure everyone will hear / know about it.

Jeran
Community Specialist
Community Specialist

Hey there,

 

In the meantime, did anyone have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there!

It's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good weekend!

Best regards,
Jeran