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Youtube Premium showing ads on Chromecast (3rd gen)

tobymgk
Community Member

I have a 3rd gen Chromecast as well as Youtube Premium. A few days ago I started seeing ads when I cast videos from youtube even though I have Premium and am logged into youtube on my phone.

1 Recommended Answer

Eagle80
Community Member

Looks like I found the problem. I signed in with another account (work email) in order to view a onedrive file. Then obviously signed in back with gmail. Today I deleted the work email account from other accounts and the adds don't show up for now.

View Recommended Answer in original post

12 REPLIES 12

Eagle80
Community Member

Same here. Started last week. Very annoying..

JamesVanderpum
Community Member

So annoying, we pay good money to prevent this from happening.

Dan_A
Community Specialist
Community Specialist

Hello guys,

 

Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community @Eagle80, @tobymgk. Everything's noted and thank you for the help. How about @JamesVanderpum, have you tried the steps they did?

 

Keep me posted.

 

Best,

Dan

tobymgk
Community Member

Hi Dan - unfortunately I am seeing ads again, so it doesn’t look like this was a permanent fix

Dan_A
Community Specialist
Community Specialist

Hi tobymgk,

 

Oh no! I'm sorry to hear that. Could you check the status of your premium subscription on this link. Also, double check the account linked to your Google Home if it's the same as you've used before.

 

I also have you open this thread, there are community members there that had found a solution.

 

Thanks,

Dan

Eagle80
Community Member

Looks like I found the problem. I signed in with another account (work email) in order to view a onedrive file. Then obviously signed in back with gmail. Today I deleted the work email account from other accounts and the adds don't show up for now.

tobymgk
Community Member

Where did you delete the work email from?

Eagle80
Community Member

If you log out google remembers the accounts for easy log in. I deleted all accounts and signed in with the original gmail account.

tobymgk
Community Member

I tried this and it seems to have worked for me. I wonder if there was some update that caused this because I had had those other accounts logged in for quite some time 

Jeran
Community Specialist
Community Specialist

Hey there tobymgk,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran
 

tobymgk
Community Member

No I’m good now, it seems to have fixed itself again

Jeran
Community Specialist
Community Specialist

Hiya tobymgk,

That's good to hear! In that case, I'll go ahead and lock this thread. If you have any more questions in the future, feel free to create a new thread.

Have a good weekend!

Best regards,
Jeran