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Google nest audio setup issue

AthipolK
Community Member

Hi,

While I am in the setup stage of Nest Audio after connecting it to my 2.4g wifi, the google home app asked me to update to the latest google app. When I pressed update, google home app directs me to google playstore. 

While I am in playstore, there are UNINSTALL and OPEN of the google app. When I pressed OPEN, it directs me to the google app and I cannot continue with the setup.

I have factory reset the Nest Audio, reset my phone, and updated all my google app. The problem still persist. I cannot continue with the setup. Any recommendations? Thankyou.

1 Recommended Answer

David_K
Diamond Product Expert
Diamond Product Expert

@AthipolK Try these steps:

Uninstall and reinstall the Google Home app.

If the issue persists, try removing updates for the Google app (not the Google Home app) and retry.

View Recommended Answer in original post

2 REPLIES 2

David_K
Diamond Product Expert
Diamond Product Expert

@AthipolK Try these steps:

Uninstall and reinstall the Google Home app.

If the issue persists, try removing updates for the Google app (not the Google Home app) and retry.

AthipolK
Community Member

@David_K works like charm. Uninstalled the google app update. THANKYOU!