08-18-2022 07:58 PM
So here I am, finally deciding to jump into the Google ecosystem. Got my Flagship Pixel 6 Pros and they are pretty good. Thermostats and all sorts of cool stuff, lets go! Well Google, how about you make your ecosystem actually work with its products. I started off getting two Nest Mini's and was going to build from there. Well, as we all know now Google doesn't know how to make the Gen 2 Nest Mini's work with the Mobile that THEY DESIGNED AND BUILT. So the solution is to use another mobile??? That is not acceptable, Google needs to fix the issue or replace the nest mini devices that are not compatible with the Pixel phones. Please let me know how to resolve this issue without using an Apple phone. I think it is very misleading of Google not to tell consumers on the package that the device is not compatible with your Pixel phones and you aren't doing anything about it. Please follow up with us and let us know what Google is going to do about this problem.
08-19-2022 06:30 AM
Google Nest claims they're working on this problem. One customer was able to install by temporarily turning off Wi-Fi on their Pixel phone, but this didn't work for another customer:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-home-mini-won-t-set-up-because-I...
It seems Google Nest has known about this problem since at least June 6, 2022:
https://www.googlenestcommunity.com/t5/Blog/Heads-Up-Device-Activation/ba-p/176077
08-22-2022 04:24 PM
Hey there,
MplsCustomer, thanks for providing that information.
Blaze2000, if you don't have any other phone to use in setting up your Google Nest Mini. Please provide us the version of your Google Home app. Once done, please fill out this form so that we can check this with our team.
Best,
Alex
08-25-2022 04:30 PM
Hey Blaze2000,
Checking back in — have you had the chance to fill out the form?
Thanks,
Alex
08-28-2022 05:01 PM
Hi Blaze2000,
How's it going with your Nest Mini? Were you able to fill out the form?
Cheers,
Alex
08-31-2022 05:03 PM
Hey Blaze2000,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Kind regards,
Alex