cancel
Showing results for 
Search instead for 
Did you mean: 

Bought Aware Subscription under wrong email

deannadobbin
Community Member

Has anyone been logged into a different email in the "Google Store" without realizing and purchased under a wrong account? I was logged into my "spam" account automatically by the google store for some reason, so when I got the subscription email confirmation it is under that email that is not connected to any cameras. I canceled it but the card was still charged and there appears to be no option to transfer subscriptions so that was $165 wasted. Google help?

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

You will need to contact Nest Support for this, https://support.google.com/store/gethelp, just explain the situation they should be able to assist you. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

 

P.S Thank you Ashepherdson for helping out!

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.