Cameras not working

[ElizabethMackey]

Since u people won't let me use the nest app any more. I'm not getting any thing from my cameras. When I try the home app it says I'm with nest when I try nest it say my cameras are linked to another account.

so please tell me how to fix this and I would like a phone number where I can contact who ever about my account 

[MplsCustomer]

@ElizabethMackey 

To talk to Google Nest Support, you need to start with this link:

https://support.google.com/googlenest/gethelp

[Manfa]

Did you fix this? We reset our nest max hub to add to a new home. Now we can't add the camera part. At setting up it fails at the camera set up

[EmersonB]

Hi everyone,

@ElizabethMackey, thanks for reaching out here in the Community. To confirm, are you trying to add the new version of Nest Camera to the Nest app? In case you do, you can't do it because it can only be controlled or set up with the Google Home app. Also, were you able to hit the link shared above to reach our support team? Let us know your update here.

@Manfa, I understand your struggles when you can't add the product you want. When setting up a Nest Camera to a different home structure, you need to reset it to the factory default then add it to your desired home.  

I appreciate the help, MplsCustomer.

Best,

Emerson

[EmersonB]

Hello folks,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Regards,
Emerson

[EmersonB]

Hey there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson