Can not play past history nor does it sound

[Montana1979]

My indoor nest cameras cannot play past history or sound .? It only allows me to hear n view live footage but I cannot play back past history or sound? Please advise 

[Timmyc]

Same problem

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

Best Regards, 

Brad.

[James]

Hey folks ,
Just wanted to check in here to see if you were able to see Brad's response? Do you still need help? Let us know when you can.

Thanks,
James

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.