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Can’t subscribe to nest aware

Johnson203
Community Member

6721A1A5-51F2-465C-8615-FD8746D2A338.jpeg

My old account I used yahoo to log in. Nest aware worked great! Zero complaints.  Nest kept bugging me to change to Google to login.  It wouldn’t let me move everything over so deleted the entire yahoo account and started fresh with a Google log in account. The free trail worked great and after that it won’t let me do a subscription to nest aware OR let me sign up for energy saving rebates. 
-same home network

-I have tried to restart everything

-using new account (from yahoo to Google)

nest aware page there’s no option to sign up (attached a screen shot)

1 ACCEPTED SOLUTION

For some reason that worked! Not sure why the app wasn’t letting that work? Thank you’

View solution in original post

5 REPLIES 5

Ashepherdson
Silver Product Expert
Silver Product Expert

Have you tried using the web login?

https://store.google.com/ca/product/nest_aware?hl=en-GB

 

I haven’t tried that yet. I’ll give it a shot. TY

Brad
Community Specialist
Community Specialist

Hi there,

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

  • Do you still need help with this issue?

  • What troubleshooting steps have you done thus far? 

  • Have you tried to restart your device if you haven’t already?

  • If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance. 

Best Regards,

Brad.

For some reason that worked! Not sure why the app wasn’t letting that work? Thank you’

View solution in original post

Brad
Community Specialist
Community Specialist

Hey there,

 

I am glad to hear that that worked for you! I will go ahead and close out this thread if a resolution was found. Please feel free to start a new thread if you still need assistance.

 

Best Regards,

Brad.