Cancelling my Nest Aware subscription

[gatoblanco]

I purchased my NEST Camera and Subscription (in the UK) before Google got involved.

I am trying to cancel my NEST AWARE account. Google Help (sick joke) directs me to: STORE.NEST.COM.

When I login to store.nest.com using my email address, password and one time verification code, I get through to a 'Cancel Subscription' button - which DOES NOT WORK !!!

Has anyone else managed to cancel their 1st Generation Nest Aware account - and if so HOW ??!!

Thanks in advance.

[PristDean · Accepted solution]

I'm in the UK too and managed to cancel mine via this link. I assume you may have already tried this though?

https://support.google.com/store/answer/15315856?sjid=14150766567229284891-NC&hl=en-GB

[gatoblanco]

I have tried that link (thanks) but the 'cancel subscription' button doesn't do anything ?!! 

[PristDean]

You don't have 'ad blockers enabled which might be stopping it do you?  If not then I guess it's onto Google support (good luck) to get them to cancel it.

[AndersC]

Hi @gatoblanco,

Thank you for posting in the community. I'm sorry to hear you're having some inconveniences when trying to cancel your Nest Aware 1st Gen subscription with the "Cancel Subscription" option. It sounds frustrating to encounter this issue when a "Cancel Subscription" option is available but provides no further steps. I'm happy to assist you.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your 'Community Thread' and your 'Community Username.'
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders

[GwennFK]

I have the same troubles. It is almost 2 weeks that I'm in contact with the helpdesk and no one is helping me. Always the same formular I have to fill in.

My new subscription couldn't be paid because of a blocked credietcard. I try since 8 july to put my new card but it is not possible. How is this possible?????????