Hello, we have an open case that's been open for 30 days and the next step is supposed to be done by the Senior Support Specialists. We were charged twice for our nest account. And TODAY, we were charged a 3rd time. I am still waiting for my refund from the last time. And to hear back from T2 Senior Support. Anyone have any success in contacting the Senior Support Staff? How many days does it take to resolve something that needs escalation to this level?
I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm happy to assist you with this, and invite you to reach out to support, so they can assist you with your payment inquiry. Here is a great link on how nest aware works and how to subscribe. In addition, here is a link on how to manage your subscription.