Duplicate billing

[RyanBabcock]

Hello. I recently paid for a 1-year Nest Aware subscription, yet I am still getting billed for my prior monthly Nest account ($10.64). I do know that the original Nest account was not migrated to Google, however when I did sign up for Nest Aware I did migrate my Nest to Google and a different credit card & email address - so I'm wondering if that's the reason why there is confusion and the old Nest account has not been removed. Please let me know you received this and if there's anything I need to do.  Thanks!

Ryan Babcock 

[MplsCustomer]

@RyanBabcock 

Your billing dilemma probably can't be resolved in this community forum.

You can try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help here, MplsCustomer.

Thanks,

JT

[RyanBabcock]

Hi JT. Please see my reply to Ebedia below and I hope somebody can assist me.  Thanks.

[EmersonB]

Hi RyanBabcock,

That certainly hasn’t been easy for you. We'd like to know more about this. Please fill out this form with all the needed information to reach our Nest Aware Premiere Care team. Let me know if you have any additional questions from here.

Thanks,
Emerson

[EmersonB]

Hello RyanBabcock,

I just wanted to follow up if you're able to reach our Nest Aware Premiere Care team? If you have other questions and concerns, feel free to let me know.

Best,
Emerson

[EmersonB]

Hi RyanBabcock,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Emerson

[EmersonB]

Hello everyone,

@RyanBabcock I just wanted to jump in real fast to see if you still need assistance on this. Let me know if you have any additional questions from here.

@Jt and @MplsCustomer thanks for your response.

Regards,
Emerson

[EmersonB]

Hi RyanBabcock,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best,
Emerson

[RyanBabcock]

Hi Ebedia. I called the Nest Customer Service and they couldn't locate my prior account before I migrated it to Google. Then the customer service rep. said she would get a "technician" to help me. I waited for 45 minutes and the phone hung up.

I have had no choice but to file a dispute with my credit card company. If you are able to provide me with additional assistance on this, I would be grateful.  Thanks.

Ryan