Events will not play anymore

[GG58]

I have had my best for about a month! It was working fine then stopped playing back my events. I delete them often and nothing has changed. I logged off with and signed back in but still no replay on saved events, on any events. Only live will play. If not corrected I will expect a refund or replacement 

[GG58]

Nest indoor camera. Not best

[SteveT1]

Hi there,

Thanks for reaching out. Let's get this sorted out. Is this a newly installed Nest Camera? Also, did you purchase the Nest Aware subscription after the trial expired?

To continue to use the features that come with your Nest Aware trial, you’ll need to purchase a Nest Aware subscription. You can check this article about FAQs about the Nest Aware 30-day trial to learn more.

Regards,

Steve
 

[SteveT1]

Hi there,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve