Google One Subscription - Nest Aware Missing

[M_K]

We recently subscribed to the 2TB Google One plan, which was advertised as having Nest Aware as part of it.

In my One account, I do not see Nest Aware listed, and have now lost all history of recordings (used to have a seperate Nest Aware subscription, which is now cancelled and consolidated into One subscription).

What is going on with my Nest Aware subscription?

Thanks

[aperezdeleon]

Hi M_K,

Thanks for reaching out to our community.

It's unusual that you suddenly lost access to your video history. Don't worry, we'll figure out what's going on.

My team would like to know more about your Nest Aware subscription. Please fill out this form when you have a chance, and let us know when you're done. We'll have someone reach out to you via email from there.

Make sure to fill out the details and add a link to this thread so we can identify your response.

Regards,
Angel.

[aperezdeleon]

Hello again M_K,

We haven’t seen your form submission come through. Were you able to access it alright? Let us know if you’re running into trouble or still need our help!

If you have any other questions or concerns be sure to let me know.

Regards,
Angel.

[shogo]

Just btw, this benefit is - weirdly enough - only available in the UK. Could it be some region-setting issue?