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How do I get credit for Nest Aware I paid for under my old email after migrating devices

Community Member

So I recently added a couple of the newer generation Nest cams - but quickly found out these are only compatible with the newer Google Home app. I have 3 other cameras and a doorbell that run on the old Nest app. I had a Google Mesh network under a separate gmail account under the newer Home app which I added the new cameras to. I had already paid for Nest aware under the old gmail address a couple of months prior. So I migrated all my cameras to the new email and Home app to avoid the absurdity of using 2 apps but somehow the Nest aware account is still linked to my old email and now it's telling me my free trial is over and I can't figure out how to change it. I don't think it's fair I should not get a credit for Nest aware time I already paid for. I would just call Google if they were any other hardware manufacturer and their billing number wasn't a trade secret. Anyway any help appreciated.


Platinum Product Expert
Platinum Product Expert

You can contact support from the link below

Community Specialist
Community Specialist

Hey Folks.


Please contact support as @Ashepherdson stated, so you can get some assistance. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.


Best Regards,