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How to upgrade from free net aware to net aware plus?

Tracysf
Community Member

I have automatic free Net Aware with the purchase of net cam (indoor/outdoor) battery. I cannot find a way to upgrade to Net Aware plus from Google home app or Nest app or being on chat with help from Google for hours. Please help…

2 Recommended AnswerS

Cathal_S
Gold Product Expert
Gold Product Expert

Happy to hear that you have successfully subscribed. When I went from a free trial to subscription it automatically started.

Hopefully you will see that it's storing 24/7 recordings within an hour or so. Check that you can scroll backwards to video that's not been event triggered.

 

For more information about Nest Aware free trial and full subscriptions please have a look at the link below.

https://support.google.com/googlenest/answer/9248198 

Edit: Video History in the Google Home app:

https://support.google.com/googlenest/answer/10904254 

Regards,

Cathal

Regards,
Cathal

View Recommended Answer in original post

Tracysf
Community Member

Good morning Cathal,

last night I tried again at subscription at the Google store. Suddenly, instead of showing me the screen that I have seen the last few days (enter new home then go to my existing nest aware on my Google home), it goes to my existing nest aware and shows the choice to upgrade to Nest Aware Plus and to buy. I am so happy. I think the solution is to wait a few days after you install the nest cam and get the automatic Free Nest aware. It takes a few days for the system to show the option to upgrade to Nest Aware plus.

 Thanks again for your help along.

View Recommended Answer in original post

8 REPLIES 8

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Tracyf,

Nest Aware subscriptions are handled through the Google Store. You can find information about different packages and start a subscription using the Google Store link below.

Nest Aware:

https://store.google.com/product/nest_aware 

Let us know if you have any further questions.

 

Regards,

Cathal

Regards,
Cathal

Tracysf
Community Member

@Cathal_S ,

Good morning and thanks! I used the link, click on the net aware but it takes me to my Google home app and shows me my existing nest aware existing settings. I use IOS not android. From the existing nest aware on Google home app, how do I upgrade to Nest Aware Plus? Thanks again

Cathal_S
Gold Product Expert
Gold Product Expert

Hi again,

Can you try holding on the link for a few seconds to see if it gives you the option to open it in Safari or Chrome?

According to the Google Nest help center link below iOS users should go to the Google Store link I provided above to manage their Nest Aware subscriptions.

https://support.google.com/googlenest/answer/9233159?hl=en&co=GENIE.Platform%3DiOS 

 

Let us know if you are still having issues with this.

 

Regards,

Cathal

Regards,
Cathal

Cathal_S
Gold Product Expert
Gold Product Expert

I don't own an iOS device myself but on Android you can tap on the settings cog icon on the main Google Home app home screen and find Nest Aware options from there also.

 

Regards,

Cathal

Regards,
Cathal

Tracysf
Community Member

Hi Cathal,

Thank you so much, I switched to chrome and easily updated to Nest Aware Plus. It says that my nest aware plus does not start until the free nest aware ends next month 3/11. 1) How can I change the date to today 2) how can I activate and look at the 24/7 recording? That’s the reason why I buy Nest Aware Plus 🙂 Thanks so much again to help me move forward

Cathal_S
Gold Product Expert
Gold Product Expert

Happy to hear that you have successfully subscribed. When I went from a free trial to subscription it automatically started.

Hopefully you will see that it's storing 24/7 recordings within an hour or so. Check that you can scroll backwards to video that's not been event triggered.

 

For more information about Nest Aware free trial and full subscriptions please have a look at the link below.

https://support.google.com/googlenest/answer/9248198 

Edit: Video History in the Google Home app:

https://support.google.com/googlenest/answer/10904254 

Regards,

Cathal

Regards,
Cathal

Tracysf
Community Member

Good morning Cathal,

last night I tried again at subscription at the Google store. Suddenly, instead of showing me the screen that I have seen the last few days (enter new home then go to my existing nest aware on my Google home), it goes to my existing nest aware and shows the choice to upgrade to Nest Aware Plus and to buy. I am so happy. I think the solution is to wait a few days after you install the nest cam and get the automatic Free Nest aware. It takes a few days for the system to show the option to upgrade to Nest Aware plus.

 Thanks again for your help along.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.