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Nest Aware

Blog Posts

Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

Forum Posts

Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by Community Member
  • 30132 Views
  • 186 replies
  • 46 kudos

Playback not working

Cannot view any recorded videos on my Nest app, or Google Home, from my Nest indoor camera. What do I do

Fernz by Community Member
  • 397 Views
  • 5 replies
  • 0 kudos

Address Verification

I live in a newly built house and cannot get Nest Aware to verify my address. How can I update my address with Google? I’ve seen other posts but not a clear solution posted.

Google Nest sucks

Google Nest sucks! All I want to do is psy them money and you can’t find where to pay. What a joke!

Nest Cams Randomly Not Identifying People

Since Android's recent update on March 17, several cameras are randomly not identifying people activity. Seems to happen every time there is significant OS update, until Nest tweaks on their end. Randomly, no activity shows when a large vehicle appea...

Annon by Community Member
  • 1065 Views
  • 16 replies
  • 0 kudos

Resolved! I'm being billed monthly by both Nest & Google.

I migrated my Nest Aware to Google on January 7, 2023. Since then I have been billed monthly by both Nest ($10.82) and Google ($6.49). How do I get the Nest billing to stop and receive a refund?

JB63 by Community Member
  • 1463 Views
  • 5 replies
  • 0 kudos

Resolved! upgrade from free to paid subscription - recover recorded events

Hi, our nest aware trial subscription ended recently and we forgot to upgrade to a paid subscription. Some events happened last night (saw the thumbnails in the notification area on my phone), but we can't find these events in the history as they hap...

thomas_lt by Community Member
  • 1488 Views
  • 4 replies
  • 0 kudos

Adding Nest Detect to an existing system

I can not add two new additional Nest Secure Detector ( for door or window)The Nest App on my Android works fine with 4 Detectors already installed along with two doorbell cameras.the App will recoginize two detectors I purchased through Ebay. the ba...

studekid by Community Member
  • 289 Views
  • 1 replies
  • 0 kudos

Sound Detection not working

I have set up nest aware. I was on chat with support for a few hours. My Google Home Mini is setup with my nest aware. I played a smoke alarm sound on YouTube and nothing happened. I noticed my Google home mini can only hear after I have tapped on it...

History video won’t load

I just installed our new nest doorbell (wired, gen 2) and since it won’t connect to the nest app anymore set it up under Google home. I get notifications for the doorbell like I used to from nest but when I go to history the video won’t load/show. We...

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