I cannot access footage and I pay for Nest aware

[CandD]

I have best aware but cannot access my footage?? Anyone else have this issue? 

[MplsCustomer]

@CandD 

What happens when you try to access your video history with Google Nest's instructions?

In the Google Home app, if applicable:

https://support.google.com/googlenest/answer/10904254

In the Google Nest app, if applicable:

https://support.google.com/googlenest/answer/9208447

What happens when you try to access your video history on either the home.nest.com or home.google.com websites, as applicable?

Are your cameras in the same Google Nest "home/structure" as your Nest Aware subscription?