12-20-2021 09:54 PM
Have 11 months left on my nest aware , which I migrated to google in September. I managed to delete my gmail account as I wanted info off a tablet I was selling. Got my email back again but since that have lost all my cameras and thermostat, been in touch with Google and been passed about , they passed it to nest and still had no contact for two weeks. Any ideas how to recover my account.
12-22-2021 05:02 PM
Unfortunately they do not transfer subscriptions to different accounts or homes, and provide very little support regarding their subscription. They clearly state in their TOS that there are no refunds. It's extremely frustrating. I would recommend opening a ticket, but I wouldn't expect much to happen. Hopefully you will get a rep that is helpful. I have been trying for 3 weeks on a similar situation.
03-11-2022 10:16 AM
I am glad to hear that you are interested in subscribing to Nest Aware! I am afraid that we do not transfer Nest Aware subscriptions. You would need to subscribe again. If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.
Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription.
Please let me know if you need further assistance.
04-20-2022 09:45 PM
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