My 30 day free trial never worked, I wonder is it because my nest hello is defective?

[JohnF]

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Original poster: Dan Morales 

my 30 day trial never worked, I got emails saying that it was active but I couldn’t see it working, it never recorded a video or sound, I wonder If there was something I missed or if my nest hello is defective?

[JohnF]

Hi there, Dan.

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you ran into issues with your Nest Aware trial! I would love to look into this for you.

• Did you sign up using the same Google account that your camera is connected too?
• The confirmation email you got, did it mention it was active for a specific camera?
• Do you see any active clips saving on the app?
• Which app are you using to view the footage, the Nest App or the Google Home app?
• What other troubleshooting steps have you taken?

Once I have more information, I can look into a solution for you. I look forward to your response.

-from Brad C. (Community Specialist)

[Litechocolate1]

Good day to you. I was having trouble setting up my camera to an email. It never gave me footage or sound. Matter fact it kept saying cannot connect. So, I went out and brought an Orbi camera, to find out an email was sent that my FREE TRIAL has expired. I never got a. chance to activate it fully until2 days ago and now I’m only seeing still pics and not video footage. 

[dogmother2]

i have the same problem. my Dropcam Pro camera would not connect to my new WiFi. Level 2 specialist couldn't get it to work. I spent bullk of yesterday with a borrowed Windows computer and tried multiple troubleshooting steps and FINALLY got it connected. I never got an email about a free trial until I got this notice that is is expiring. 

Google Nest <#########>	Jan 1, 2022, 9:43 AM (2 days ago)
to STLennon57

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