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My 30 day free trial never worked, I wonder is it because my nest hello is defective?

Community Specialist
Community Specialist

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Original poster: Dan Morales 


my 30 day trial never worked, I got emails saying that it was active but I couldn’t see it working, it never recorded a video or sound, I wonder If there was something I missed or if my nest hello is defective?

Community Specialist
Community Specialist
Hi there, Dan.
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you ran into issues with your Nest Aware trial! I would love to look into this for you.
  • Did you sign up using the same Google account that your camera is connected too?
  • The confirmation email you got, did it mention it was active for a specific camera?
  • Do you see any active clips saving on the app?
  • Which app are you using to view the footage, the Nest App or the Google Home app?
  • What other troubleshooting steps have you taken?
Once I have more information, I can look into a solution for you. I look forward to your response.
-from Brad C. (Community Specialist)

Good day to you. I was having trouble setting up my camera to an email. It never gave me footage or sound. Matter fact it kept saying cannot connect. So, I went out and brought an Orbi camera, to find out an email was sent that my FREE TRIAL has expired. I never got a. chance to activate it fully until2 days ago and now I’m only seeing still pics and not video footage. 

Community Member

i have the same problem. my Dropcam Pro camera would not connect to my new WiFi. Level 2 specialist couldn't get it to work. I spent bullk of yesterday with a borrowed Windows computer and tried multiple troubleshooting steps and FINALLY got it connected. I never got an email about a free trial until I got this notice that is is expiring. 

Google Nest <#########>

Jan 1, 2022, 9:43 AM (2 days ago)




to STLennon57




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