My subscription has been cancelled and I didn’t ask for it to be cancelled

[JohnF]

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Original poster: Mark North 1382 

I’ve checked payment card and it’s still valid

[David_K]

To provide the best support with this, I'd recommend that you contact the Google Nest support team directly. They will be able to check your account and go over next steps.

[Brad]

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. I have some questions I’d like to ask you first:

• Do you still need help with this issue?

• What troubleshooting steps have you done thus far?

• Have you tried to restart your device if you haven’t already?

Please let me know if you need further assistance. 

Best Regards,

Brad. 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS