Nest App does not store videos for more than 1 day and does not play historic videos

[tony_skyline]

Hello Google, 

I have been having this issue where my Nest Hello  doorbell camera and my Nest Indoor Camera does not store videos for more than 24 hrs, and the videos that are showing in the video history does not play when selecting the historic video of choice, the historic video shows frozen. I have Nest Aware plus subscription and I should not be having this issue, please help provide resolution on these issues.

Best, 

Tony

[Brad]

Hey there,

I am glad to hear that you are interested in subscribing to Nest Aware! If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Please let me know if you need further assistance.

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.