Nest Aware Monthly Subscription

[dbermea]

I’m paying monthly for the history to save our video door bell recordings and it only saves for 3 hours. Please help me fix this issue. 

[MplsCustomer]

@dbermea 

Perhaps your Nest Aware subscription is not for the same Google Nest "home/structure" as the one where your cameras are located.

If you go to this page and click on your subscription, it will show the name of the Google Nest "home/structure":

https://store.google.com/subscriptions

If you check your doorbell in the Google Nest app or Google Home app (depending on your doorbell), does it show your subscription?

If you need help, you can try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hey everyone,

@dbermea, thanks for posting to the Community. I’d like to check if you still need help with the Nest Aware subscription. Have you had a chance to see MplCustomer’s response above? Also, were you able to connect to the support team? If yes, how was it?

Here’s a handy guide to learn more about what you get with a Nest Aware subscription.

I appreciate your help, MplsCustomer.

Best,

Lance