cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Aware feedback

Rob21
Community Member

Where can I give feedback on Nest Aware subscriptions?  I've been charged for one that doesn't even have cameras on it, but no refund, no credit, no satisfaction!

7 REPLIES 7

MrVacca
Silver Product Expert
Silver Product Expert

Hi @Rob21 

I highly suggest using the feedback tool in the Google Home app settings. That can guarantee it will be shared with the Google team directly. 

Hope this helps

Rob21
Community Member

Thanks, MrVacca !

MplsCustomer
Bronze
Bronze

@Rob21 

If you have Nest Aware subscription on the wrong Google Nest "home/structure", you could also try the "Contact us" link under "Nest Aware Premier Care" on the page below. It says: "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

Rob21
Community Member

Thanks, MplsCustomer!

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking in — were you able to speak to our Nest Aware Premier Care team as suggested by MplsCustomer? If so, how did it go? Let me know if you need more help. 
 

I appreciate the help here, MrVacca and MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey Rob21,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT