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For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Pay with Maestro

Hi, I want to purchase the Nest Aware Subscription, but I can only pay with a creditcard. Is it possible to add Maestro to the payment options? I do not have a credit card (I live in Belgium, credit cards are usually not the norm here). ThanksJerre

jerre by • Community Member
  • 1987 Views
  • 9 replies
  • 0 kudos

No way to save CVR footage

After talking with support for an hour, I was told there is no way to view CVR history unless you swipe to scrub the video feed until you get to the exact time you want to view. I was also told there is no way to download the CVR footage, unless ther...

No CVR history

I have two wired indoor gen 2 nest cams that I purchased this week. I purchased a nest aware plus subscription for the year. This is so could get the 24/7 CVR.In the Google home app, when I click on history, nothing displays in the timeline. When I c...

Nest wired doorbell and samsung phone

Nest wired doorbell isn't working with my Samsung Galaxy S22 phone. When someone rings my Nest wired doorbell, it is garbled, echoey, and there is constant feedback. I can hear and see normal things with the camera but as soon as someone rings the be...

rockycez by • Community Member
  • 998 Views
  • 3 replies
  • 0 kudos

New phone & cannot access Nest account

Upgraded my phone, transfered all apps, but cannot access the Nest app. I tried sign in with Google but the new ohone is integrated. Tried sign in direct with Nest, doesnt work. Tried to reset my oassword, but the password re-set email never arrives....

Marien79 by • Community Member
  • 1404 Views
  • 5 replies
  • 0 kudos

Subscription Expired & Can’t Renew?

I have Google Nest cameras & they record but every month I get a notice that my “trial” is expiring so I pay a fee to renew. Now it’s not renewing & is only recording an a few hours at a time & not saving any history. Can’t find any link or info to s...

KimaMV by • Community Member
  • 6281 Views
  • 26 replies
  • 1 kudos

Nest aware subscription not working for all cameras

I purchased the nest aware plus a few days ago, and both of my outdoor cameras got the updated, but my indoor camera still doesn’t have best aware plus. So basically some cameras got the nest aware plus and some didn’t. Keep in mind they are all the ...

ProRex69 by • Community Member
  • 1304 Views
  • 4 replies
  • 0 kudos
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