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Nest Aware not working

Community Member

i signed up for best aware almost a year ago. now it doesn’t work despite being paid up (just got the renewal receipt). the “support” is weak, simply referring me here. all settings about nest aware simply tell me about the “new nest aware” as though i haven’t already subscribed. thanks for taking my money google, now how about delivering your product. 


Silver Product Expert
Silver Product Expert

When you say "doesn't work", what does that mean? Nest Aware is basically just storage space with a few features. Maybe you let your subscription lapse and you have to enable all your devices again? If you go under the Google Home App then Setting, there should be a Nest Aware link. If you open that you can manage subscription or call support from there.

Community Specialist
Community Specialist

Hi, wendy1.
I just wanted to jump in real fast to see if you saw BG's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Community Specialist
Community Specialist

Hey Folks.


At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.


Best Regards,