I have profiles at two active properties, and one inactive property (or profile). My subscription expired because I failed to update my card expiration date after the first notice. On the second notice (which was a lapse) I went to update the card, and had to change from Gen 1 to Gen 2. As I clicked on one of the cameras to start the new subscription, it took me to the payment page. I paid, and received confirmation. In checking the cameras, I found that my home was not recording. After some checking around, it appears the Nest Aware subscription went to the inactive home/profile. I cannot get find a way to switch properties or profiles to the active home. And it appears that if I cancel it (with the idea to repurchase under the correct profile) it says it will cancel when the years is complete. Again...I was in the camera when I selected to subscribe to Nest Aware. I do not know how it would take me to an inactive profile. I see many similar requests on this forum...but they all seem to get closed out without follow-up comments or solutions. Any known fixes?
