Nest Aware subscription

[SusanaV]

I purchased this to be able to see who comes and goes and to see what’s going on my street . My video history does not work, and or does not record most of the time.  so I am not sure what the purpose is to pay for something that is not 100% functional.  I have had it for almost a year now and it never works. Very frustrating

[MplsCustomer]

@SusanaV 

What you get depends on your subscription.

A Nest Aware subscription provides 30 days of event video history. An event must be detected by your camera.

A Nest Aware Plus subscription provides 10 days of 24/7 video history and 60 days of event video history.

https://support.google.com/googlenest/answer/9546397?hl=en

https://support.google.com/googlenest/answer/9681538?hl=en

[janthadeus]

Hey folks,

I just wanted to jump in real fast to see if you saw MplsCustomer's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

I appreciate the help here, MplsCustomer.

Thanks,

JT

[janthadeus]

Hi SusanaV,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Best,

JT