12-02-2021 09:43 AM
Hopefully someone can help.
I used to have a nest subscription for my hub max and then I cancelled it about a week ago. But I needed to find a clip and the videos were deleted, I've now resigned back up to neat aware in hope I'd have access to the clip but no luck.
Does anyone know if it's possible to view clips from before I deleted my subscription?
01-21-2022 01:23 PM
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
02-24-2022 01:28 PM
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
03-01-2022 09:22 AM
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.