Nest tag no longer working to arm and disarm security system

[Hafstang]

My two Nest tags have stopped working to arm or disarm my Nest Guard security system.  When I try to set them up again by selecting Settings/Add Product/Continue without scanning/Nest Secure/Nest Tag and then entering the 6-digit key, I get the message that "Something went wrong. This Nest tab is already assigned. Go to setting to make changes or transfer it to someone else."  But, there is no where in settings that allows me to do this.  Please advise.

[janthadeus]

Hi Hafstang,
 

I’m sorry for the trouble here assigning the Nest Tag to someone else’s account. Follow the steps below if you want to give someone access to all or some homes in your account.

Here’s how:

1. Tap Settings on the Nest app home screen.
2. Select Family and Guests.
3. Then tap the person that the Tag is assigned to.
4. Make sure the Tag is enabled. If it’s not, tap the switch under Nest Tag access.
5. Tap Transfer Nest Tag.
6. You should see all of your homes with Nest Secure installed. Tap another home to add a check mark.

Now you can use Tag to arm and disarm all of your homes.

Tip: If you ever decide to disable the Tag’s access to one of your homes, follow the steps above and tap a home to remove its check mark. If you ever misplace or lose your Tag, be sure to disable or remove it in the Nest app. 

Let me know if that helps.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours. 
 

Best,

JT

[Hafstang]

I responded to the form you sent me.

[janthadeus]

Hey there,

Gotcha! It looks like we can consider this one complete, please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Cheers,

JT 

[Hafstang]

I really don’t know why you are saying this one is complete because you haven’t solved my problem. The tag still is unable to be assigned to anyone in my family.

[janthadeus]

Hello Hafstang,
 

I’ve checked your case and I’m glad that you were able to add your Nest Tag to your account with the help of our team. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT