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Nest thermostat going offline when temperature is changed in the app

RobPCA
Community Member

I have seen a couple of other threads on this that appear to have been closed without resolution…. My issue is that when I manually change a thermostat temperature via the app on my iPhone the nest thermostat goes offline for a few minutes immediately after I have changed the temperature. When it comes back online a few minutes later the be temperature has been registered, but why does the thermostat go offline whenever I change the room temp this way?

 

I have ensured that the thermostats are running the lastest software and everything is ok with my WiFi/internet etc. 

 

Does anyone have a fix for this issue?

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