Nestaware account will not apply to my cameras

[SEANDM]

I can’t apply my Nestaware subscription to my cameras to save my recordings.  I have 15 cameras that are useless if they don’t save recordings.

Please Advise!

[MplsCustomer]

@SEANDM 

If you go to the Subscription Management page below, does it show your subscription? If you select the subscription, does it list the same Google Nest "home" name where your cameras are installed? If you go to your Google Nest "home" in either the Google Nest app or the Google Home app and select "Nest Aware" under "Settings", does it show your subscription?

https://store.google.com/subscriptions?hl=en-US

[SEANDM]

The subscription was used on my previous Google Home name.  I need to know how to move the subscription to my new Google account.

[MplsCustomer]

@SEANDM 

On this Help page, Google Nest has a "contact us" link under "Nest Aware Premier Care" for "24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

Hopefully, they can help you move your subscription.

https://support.google.com/googlenest/answer/9233159?hl=en

[Brad]

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. 

It sounds like there may be some concern for your Nest Aware subscription not being active. Your products should automatically start to be working as intended when you subscribe. Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Best Regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread.

Best regards,
Brad

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Brad.

Thanks,

Archie