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New Hub Max in my office not offerred Nest Aware

blacklabsf
Community Member

I just installed a Nest Hub Max in my office and when I went to the settings>Nest Aware I just get what it can add, not how to add it. I have it for my home Nest cameras  . . . but I want to subscribe to get the service in my office. How can I do this?

Thanks!

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hello blacklabsf,

Thanks for posting here in the community. I understand that you wanted to have your Nest Hub Max under your Nest Aware subscription. Let's go ahead and see what we can do here. Make sure that your Nest Hub Max is added to the same home structure where your Nest Cameras are installed through your Nest app or Google Home app.

 

Looking forward to your response. 

Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey blacklabsf,

It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information I've shared above? In case you have an update, you know where to find us.
 
Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi blacklabsf,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson