Do to a credit card expiration, my Nest Aware subscription expired. It seems that I have lost all the crips our family cherished of our waterfront wildlife - including a young wolf walking on our beach. Now I want to renew my Nest Aware and I cannot find an avenue to do so. I have hunted all over this site.
Most troubling is the clear message from Google Nest that they do not want to communicate with me, hense the labyrinth of help directories. No humans. With the billions they make, how can they not spend a few dollars to have live assistance? I don't get it. Any advice?
I have the same issue, except I updated my card on file 5 days before it expired, they received the money, and still deleted all my history. I contacted CS and sent all the info showing dates and transactions.....No response.....I have a case number and can't even find where or how to get an update on case.
Sorry to hear about your experience with your Nest Aware and customer service. Let's check this further. What type of Nest Aware do you have? 1st Gen or 2nd Gen?