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No Way To Contact Nest - No Way to Renew Aware - No Way to Restore Clips

Gessoart
Community Member

Do to a credit card expiration, my Nest Aware subscription expired. It seems that I have lost all the crips our family cherished of our waterfront wildlife - including a young wolf walking on our beach. Now I want to renew my Nest Aware and I cannot find an avenue to do so. I have hunted all over this site. 

Most troubling is the clear message from Google Nest that they do not want to communicate with me, hense the labyrinth of help directories. No humans. With the billions they make, how can they not spend a few dollars to have live assistance? I don't get it. Any advice?

5 REPLIES 5

Onebadhanit
Community Member

I have the same issue, except I updated my card on file 5 days before it expired, they received the money, and still deleted all my history. I contacted CS and sent all the info showing dates and transactions.....No response.....I have a case number and can't even find where or how to get an update on case.

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

Sorry to hear about your experience with your Nest Aware and customer service. Let's check this further. What type of Nest Aware do you have? 1st Gen or 2nd Gen?

 

You can check this article on how to manage your 2nd Gen Nest Aware subscription. If you need to reach out to Google Store for your Nest Aware purchases, you can check this link.

 

Regards,

Steve

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.