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No connection with cameras in Home app or Nest Aware

Mentjens
Community Member

I can not connect to the Nest cameras on the Google Home app nor on the Nest app. On one of the phones I saw an error message about a Google prompt. So maybe it is a security issue.I try to connect through home.nest.com on pc but no succes. Get in a loop adding a house. Please help. How can I get into my Nest Aware account and see the cameras?

1 Recommended Answer

Thanks for Your help.  I did call customer support.  Had to reset and install  all camera's.  

Very important: If you have  a Nest Hello  doorbell install  as the first camera. Otherwise you wil get wifi issues with other HQ camera's.

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Mentjens 

I'm just another Google Nest customer, but I'm not at all clear what is going on in your situation. Why do you want to add another "home" in the Google Home app or the Google Nest app? Do you by any chance have more than one "home" configured? Or more than one Google (gmail) username and password you've used to set up a "home"?

If you are logging onto the Google Home app or the Google Nest app (or the home.nest.com web page from a browser) using the same Google (gmail) username and password that you used to set up your "home", you really should be able to connect to your "home" regardless the device.

If--in your browser--you are logged in with the same Google (gmail) username and password that you used to set up your "home" and go to https://store.google.com/subscriptions?hl=en-US, you should see your "current" Nest Aware or Nest Aware Plus subscription. And if you click on that subscription, you should get a page titled "Subscriptions" with the name of your "home" listed under "Subscriptions".

Thank you for your reply to my problem. Yes I can see my current Nest Aware subscription in the Google store. But When I open the Home app There is a connection error to my "home". I see all the devices and lights but no Nest cams.

When I click on the settings and Nest Aware there is no connection possible with Nest Aware.

When I login to the Nest app and choose the original "home" I get into a loop of filling in my adress again and again. 

I do not now what happened but the problem occurred when I was installing the Google account on a new phone. There where safety messages from Google and I saw a message that the Google prompt was not valid. So now I do not see any of my cams anymore.

I am desperate. I hope someone can help.  I can only think of resetting the cams and start over again, but I hope someone has a better solution.

 

@Mentjens 

You might have to try contacting Google Nest Support via this link (you can't call them directly); they may have to reset something on your account:

https://support.google.com/googlenest/gethelp?hl=en

Thanks for Your help.  I did call customer support.  Had to reset and install  all camera's.  

Very important: If you have  a Nest Hello  doorbell install  as the first camera. Otherwise you wil get wifi issues with other HQ camera's.

Brad
Community Specialist
Community Specialist

Hey folks,

 

As this issue has been resolved, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad