Overcharged for Nest Aware

[aa04]

I've been charged over £500 for my Nest aware subscription in the past 6 months.

It was meant to be £100 (going up to £120 in November) for the year. 

I've cancelled my direct debit and want my money back but the contact form isn't working and no one has answered my Facebook message.

[MplsCustomer]

@aa04 

You could try the "Contact Us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[EdmondB]

Hello aa04, 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,
Edmond