Paid for Nest Aware months ago and it’s not working!

[JRdriftwood]

I paid for Nest Aware months ago and my doorbell doesn’t record or even indicate Nest Aware is active. I’ve also messaged here several times and gotten ZERO HELP!

[MplsCustomer]

@JRdriftwood 

Is your Nest Aware subscription set up in the same "home" as your doorbell? If you go into the Google Home app (or the Google Nest app for the Nest Hello doorbell) and select Settings | Nest Aware, does it show your subscription?

Also, you should be able to access your subscription here:
https://store.google.com/subscriptions?hl=en-US

[Jeff]

Hey, JRdriftwood.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you. Thanks to MplsCustomer for the help and input here.
Thanks,

- Jeff

[Jeff]

Hi, JRdriftwood.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks,
- Jeff