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Paid for subscription, have the receipt and no recording. I’ve tried to get in touch with Google Ne

Community Member

I was charged for Nest for a year. I have the receipt. I have trying desperately to get in touch with somebody from Nest! Which is Google nest now! When it was nest, I never had a problem! All your numbers are no longer working. One of them has answered by somebody who’s very rude! I have been charged and have the receipt and I want my camera and doorbell to work! It can be started  from when you charge me as it’s never recorded anything!

It’s under # or #

i have tried to cancel the charge but MC has a lineup. I waited for an hour to speak with them, and no luck either! I don’t understand why a person can’t speak  in person anymore?? Your website goes around and around and around. I’ve been  with Nest for seven years. Since it changed to Google nest, I’ve had nothing but problems! I will email you the receipt if you don’t have it. I’ve been without my cameras for more than a month. I need help!




Is your Nest Aware subscription for the same Google Nest "home/structure" where your cameras are located, using the same Google Account?

You can check the Google Nest "home/structure" for your subscription by clicking on your subscription on this page:

You can go to Settings | Nest Aware when connected to your Google Nest "home/structure" in either the Google Nest app or Google Home app to see what subscription is listed.

You can try the "Contact us" link under "Nest Aware Premier Care" on the page below.  They say you can "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

Community Specialist
Community Specialist

Hi there, 

Thanks for bringing up the concern you're having. I'd love to look into this for you, but we are unable to process billing requests in the forums. You will need to reach out to support here, or manage your own Nest Aware subscription here. I appreciate your help, MplsCustomer. 


Best regards,


Community Specialist
Community Specialist

Hello everyone,

@Colleen1, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Brad and MplsCustomer.


Community Specialist
Community Specialist

Hey Colleen1,


I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.


Thanks for the help here, everyone!