Playback in history not working properly

[Minoucat61]

HELP! Monday night, I could view history from Sunday morning. Today is Thursday. I cannot view the same history from Sunday. I scroll to the time the video was recorded, click on it, and it jumps to current video. 

The cameras are used to monitor sitters for a 95 year old lady. We had an incident occur on Sunday morning. I need this video to show the Executive Director of the facility. Can someone please help???

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[aatienza]

Hey Minoucat61,

I appreciate the help, Brad. I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

Thanks,

Archie

[aatienza]

Hey Minoucat61,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

[Minoucat61]

I have received your emails, however, when I reply to them, my message comes back as undeliverable. You will close this case if I don't answer the email. Wth? 

[Brad]

@Minoicat61

Those are notifications that are sent to your email, but you would need to go into the community here and respond to this thread here. I apologize for the inconvenience! Did you still need assistance with this inquiry?

Best regards,

Brad