08-15-2022 03:43 PM
Hi is there anyway to be credited back for when my camera died and went offline 5+ months ago?
08-20-2022 07:28 PM
Hi emgleich,
Thanks for visiting the Community. I'm sorry to hear that and for the delayed response here. Google Store sends an email a few months before your renewal date to ensure that you have enough time to manage your subscription. Have you tried checking your email for your subscription renewal? Also, can you share what Nest Aware plan you have to further assist you?
Looking forward to your response.
Best
JT
08-23-2022 08:37 PM
Hi emgleich,
Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.
Regards,
JT
08-24-2022 10:50 PM
Hi there,
It's me again. Just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Regards,
JT