11-02-2021 01:02 PM
I had my bank card that was tied to Nest Aware hacked. So my bank issued me a new card, with a new number. I got a notification that I needed to update my payment method and renew nest aware. However, for almost 2 weeks now I keep getting errors. I was getting a R009 error. Now the last few days it says, "Something went wrong
11-02-2021 06:19 PM
I tried doing this through my device app and it was impossible. I logged onto nest.com, on my desktop and it was fairly easy.
11-02-2021 06:25 PM
On your browser, log into your nest account at https://home.nest.com/ go to Settings then to Nest Aware then Manage Subscription then, in text, above your list of devices click on “Billing Info” then on “Change Payment Method” Add your new card and make sure that it’s check marked.
11-03-2021 01:44 AM - edited 11-03-2021 01:55 AM
I’ve tried doing this on both mobile and my pc. Get the same error on both. I’ve also been able to update my payment method in my google account. But not for nest aware.
I also sign in with google on the nest site. I don’t know if that makes a difference. Always have.
while logged in to store.google.com if I click subscriptions, nest aware shows under available. When I click “get started” it takes me to the error I described initially.
11-04-2021 03:22 PM
I got my nest cameras before google bought them. I can still log into and manage my Nest account, on my pc browser, using the home.nest.com URL. Good luck
11-04-2021 10:16 AM
I have the same problem. "Something went wrong. Please try again later".
11-04-2021 11:04 AM
unfortunately I still haven't found a solution. Hopefully someone will see this post and have an answer.
11-18-2021 12:17 PM - edited 11-18-2021 12:20 PM
Got exactly the same thing. Now I can't access subscription page for nest aware. I talked to 2 different people. Neither helped, just pushed me to someone else, the last one said she would send me a link to get help on the google store page as this was a Google Store issue and not a Nest issue (didn't believe that),but She sent me a link to start a chat with nest support (that is what she was). Thanks Alex!!! 😞
Did you ever solve this as this is being going on for a week for me, and as you have a number of cameras that are now useless.
11-18-2021 02:05 PM - edited 11-18-2021 02:06 PM
No luck for me. Still having the same issue and have had an open support ticket for several weeks. I had a similar situation where they bounced me between nest support and Google store support and then wanted to send me back to nest support...
11-18-2021 02:38 PM - edited 11-18-2021 02:39 PM
11-18-2021 03:22 PM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
11-18-2021 04:30 PM
Yes, as everyone has stated within the last 2 hours, none of us have had the issue resolved. I just tried today and just got bounced around between support teams.
creating another account works but then everything related to your Google account is affected, so this is not the solution.
I’m guessing this is something specifically in each of our Nest accounts that Google will have to reset a flag in the Nest Aware module.
For me this affects 47 IoT devices, 20 year gmail account, other Google subscriptions to services like YouTube and One. So, I really need this fixed so I can actually have my cameras once again saving to Nest Aware.
it would be interesting to see if our accounts are in some sort of limbo, specifically around the Nest Aware service.
11-18-2021 08:16 PM
I was able to resolve my issue as described upthread. I logged into my nest account and was able to change my payment to my new card. My bank account was debited, few days later.
I have a Mac and bought my cameras when the company was still Nest. I’m pasting my solution from my previous post:
On your browser, log into your nest account at https://home.nest.com/ go to Settings then to Nest Aware then Manage Subscription then, (hyperlink in text, above your list of devices) click on “Billing Info” then on “Change Payment Method” Add your new card and make sure that it’s check marked.
11-18-2021 09:31 PM - edited 11-18-2021 09:33 PM
Thanks kindly for the reply but this didn’t work for me either. I go to settings and select. Nest Aware and instantly get the error. Can’t get beyond that to change payment method.
thanks though for offering something. Google couldn’t even do that.
I did try Pile’s recommendations and using a different user (new one)works but I can’t see having to go through the process of unlinking and then re-linking over 47 diffferent devices back to my new account.
I don’t know if the user Brad is actually on the Google Store or Nest team and can dig deeper into this issue as it looks like a lot of users are having this issue.
thanks again Pogdaddle!
11-19-2021 09:32 AM
Hey folks,
I am afraid I do not have the capacity to assist you with Nest Aware payment related matters. Your best option is to either call, or chat in with Support. Thank you for your patience, and thank you for all of your feedback on the matter.
Best Regards,
Brad.
11-19-2021 09:39 AM
Hey Brad,
So in all your responses before this you just kept asking if this issue was resolved or let you know if we still need your help. When we all said that the issue was not resolved you simply replied that you can't help and here is a link. This is the same link I have been given multiple times by other Google support staff with no help at all.
Brad, what does it take to get things moved to 3rd level support here. I'm actually a little confused why you even responded at all here! You actually gave no help whatsoever, except to give us all a link we have all been given by many Google support members.
12-09-2021 10:12 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.