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Retrieve history

mattp
Community Member

Hello,

Is there any way to retrieve footage from longer ago than our account normally allows?

4 REPLIES 4

davidking
Gold Product Expert
Gold Product Expert

No unfortunately not. 

SteveT1
Community Specialist
Community Specialist

Hi everyone,

 

Appreciate the help @davidking. Whether your camera can record and save video with Event History or 24/7 History, and for how many days it saves video to the cloud, depends on your Nest Aware subscription. 

 

You can check this article on What you get with a Nest Aware subscription to learn more.

 

Regards,

Steve

SteveT1
Community Specialist
Community Specialist

Hi folks,

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad