08-02-2022 01:18 PM
Called to merge my 2 nest aware locations and was charged to join Nest Aware for my second home. Nest (pre Google) allowed me to have 5 devices in 2 locations for $60/year. Google has auto joined me to a Nest Aware account for 3 months that you are unable to find a way to cancel- even though this just happened today.
I see on more than a dozen threads how the cancellation instructions lead to a dead end with only more upgrade offers from Google. Greedy, unprofessional and misleading company that offers horrible customer service that counts on the customer giving up after talking to Pakistan for 3 hours where they have no ability to resolve your issue, but are expert cut and paste policy emailers.
Never will pay the credit card charge and never will trust Google again.
08-07-2022 04:38 PM
We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as an opportunity to improve our products and services. Let's dig deeper into this — please fill out this form so we could further investigate.
08-10-2022 07:17 PM
It's me again. We've received your form — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments Please let me know if you need further assistance.