Subscription is paid but camera is not recording video just gives me snapshots of detection times

[SirPenguin]

Subscription is paid but camera is not recording video just gives me snapshots of detection times

[MplsCustomer]

@SirPenguin 

Does your Nest Aware subscription show as active on the Subscription Management page (https://store.google.com/subscriptions)?

In the Google Home app, if you go to Settings | Subscriptions | Nest Aware, does your subscription show?

In the Google Nest app, if you go to Settings | Nest Aware, does your subscription show?

[SirPenguin]

Yes it does…..

Yes it does, tells me that billing starts on May 14th?  Is this happening or not happening in this case lol because the camera is an version 1 indoor nest wired camera?

[MplsCustomer]

@SirPenguin 

If you have a 1st gen camera and are getting still snapshots only, that means you do NOT have an active Nest Aware subscription.  See this post:

https://support.google.com/googlenest/answer/9681538

Why does your subscription not start until May 14?

[Trace1]

Am having same problem its says i have no subscription but am paying £6/month ??

[MplsCustomer]

@Trace1 

One possibility is that your Nest Aware or Nest Aware Plus subscription is for a different Google Nest "home/structure" or different Google Account than your cameras/doorbells.

Another possibility is that you have a 1st gen Nest Aware subscription, which applies only to 1st gen cameras/doorbells, but you now have 2nd gen cameras/doorbells.

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159