Subscription payments

[Ramona1]

I keep paying my subscription and they email me to tell me my payment did not go through.  Although another page says I am paid up until December.  This is very confusing.  Please help

[David_K]

Not to worry, the Nest support team can help you work out what's happening!

1. Go to Contact Us - Google Nest Help
2. Select "Nest Aware", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[MplsCustomer]

@Ramona1 

You could also check this Subscriptions Management page to see if somehow you're set up with 2 subscriptions:

https://store.google.com/subscriptions

[janthadeus]

Hi folks,
 

Checking in — I just wanted to make sure if you’ve seen davidking and MplsCustomer’s response. Let me know if you still need help.
 

I appreciate the help here, davidking and MplsCustomer!

Thanks,

JT

[janthadeus]

Hey Ramona1,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 
 

Regards,

JT

[Markjosephp]

Hi Ramona1,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark