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Nest Aware

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 71174 Views
  • 186 replies
  • 57 kudos

Heat Link

Heat link stopped working H71. code, followed what it said.Called out an engineer who confirmed that we have electricity. Have been without heat since Monday.

Mike964 by • Community Member
  • 1021 Views
  • 4 replies
  • 0 kudos

Cannot communicate with google nest mini error fix

I was fighting with my nest mini v2 for days trying to connect it to my wifi. kept getting an error (cannot communicate with nest mini) right after the select wifi screen. I tried everything, Power cycling my phone, the nest and my router. Re-install...

johnwhat by • Community Member
  • 955 Views
  • 5 replies
  • 0 kudos

Prepaid Nest Aware disappeared after 5 months

I paid $60 in October for a 1 year Subscription. My Nest Aware account simply disappeared. I had to buy it again. Error msg states "Warning you are not using 1 or more of your subscriptions. You are not part of the Home App. Ah, I didn't cancel or el...

recording history

i did not have a suscription last week and from today i have it. Will I be able to see events from last week?

luismaleh by • Community Member
  • 550 Views
  • 2 replies
  • 0 kudos

Can’t play event videos

I have a nest aware subscription and have not been able to play any of the videos in the events. I can’t even save them anymore. How can I fix this?

Nest Aware Subscription Management

So where can one find details on their Nest Aware account? I recently spent some time with customer service on this very topic because Google charged my credit card for the Nest annual service, but the only way I knew was because my credit card compa...

Part121 by • Community Member
  • 3443 Views
  • 5 replies
  • 5 kudos

Ghostery and/or AdBlock prevent log in on Chrome

This is more of an FYI than a question, but I was having an issue signing into home.nest.com in Chrome using my Google account, where it would just loop back to the login screen.I turned off Ghostery and AdBlock, and I was able to log in.Posting here...

metapede by • Community Member
  • 817 Views
  • 1 replies
  • 0 kudos

No Events Detected...impossible...I just watched the clip 10 times

We had a great video that we captured on one of our nest cameras. We watched it 10 times or more. Now when we try to view, the video freezes and we get the message No Event Detected. It cuts the video off while I am in the middle of speaking. What co...

Graymask9 by • Community Member
  • 488 Views
  • 1 replies
  • 0 kudos
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