Prepaid Nest Aware disappeared after 5 months

[Holly_Snoop]

I paid $60 in October for a 1 year Subscription.  My Nest Aware account simply disappeared. I had to buy it again.   Error msg states "Warning you are not using 1 or more of your subscriptions. You are not part of the Home App.  Ah, I didn't cancel or eliminate Home or Nest. 

[Brad]

Hey there,

I am so sorry this happened! I cannot assist you in these forums with this issue though I'm afraid. You will want to reach out to Support for further assistance.

Best regards,

Brad.

[David_K]

That message implies that your Nest Aware subscription is not associated with a home. This can happen if your "home" in the Nest or Home app with an active subscription is deleted or the subscription payer is removed from the "home" (by removing themselves or being removed by another home member). I would recommend checking your subscriptions in the Google Store to confirm and check your email that you're supposed to receive if a Nest Aware subscription is going to be cancelled.

If you need further support, as Brad mentioned, I'd recommend that you contact the Google Nest support team directly. They'll be able to check your account with you and advise on next steps.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad