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The Nest Aware subscription signup page is broken

amsnext
Community Member

When I try to sign up, I get all the way through selecting a plan and then it redirects back to the "learn more" page.  Please fix this.  I've tried from iPad, iPhone, and chrome browser on MacOS.  This is really annoying and I'm losing history.

4 REPLIES 4

bbeighe
Community Member

I have same issue. On the Subscriptions page after clicking Upgrade link the web page just loops. Same with the Subscriptions "Get Started" link. Click it , just loops.

Rusell
Community Specialist
Community Specialist

Hi there,

 

Thank you for posting in the community. I understand that you can't get a Nest Aware subscription through Google store. I apologize for any inconvenience caused . I'm happy to help you! 

To resolve this inconvenience, we recommend that you do the following troubleshooting: 

  • Try to do it in a  new incognito window 
  • Use a different browser 
  • If you have an Android device, please try to purchase through it

For further assistance, please go directly with Google store Contact Us - Google Store Help

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

 

Best regards,

Rusell.

 

amsnext
Community Member

Thanks but the incognito / new window failed with the same problem.  Will try calling in when I get to it.

Here's a novel suggestion -- fix the broken java script.  Google:  this should have been fixed within 10 minutes of me reporting it--you are losing revenue.

Rusell
Community Specialist
Community Specialist

Hi Amsnext,

 

Thank you for your update. I appreciate that you've done the troubleshooting that i provided with you.  To resolve this inconvenience as soon as possible, i recommend you to contact Google store using this link: Contact Us - Google Store Help

If you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!

 

Best regards,

Rusell.