nest aware plus not working

[hanksu]

I paid subscription for nest aware plus, but it is not working

[moralesvicente]

Hi hanksu, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to know that the Nest Aware Plus is not working for you. Don’t worry; it's a pleasure to be able to assist you.

To provide you with accurate information, please help me out by answering the following questions:

• When did the trouble first occur? 

• How many home structures do you have?

Any additional details you can provide will be helpful.

Regards,

Daniel

[jerry_Tomson]

If your Nest Aware Plus subscription is not working, try these troubleshooting steps:

1. Check Subscription Status

• Go to Google Store Subscriptions or the Google Home app to verify your subscription is active.

• Ensure you're signed in with the same Google account linked to your Nest devices.

2. Verify Payment & Billing

• Check if the payment was processed successfully.

• If the payment failed, update your payment method and retry.

3. Check Device & Account Linkage

• Open the Google Home app → Tap on your Home Profile → Nest Aware Settings

• Ensure your devices are linked to the same Google Home structure that has the Nest Aware Plus subscription.

4. Restart Your Devices

• Restart your Nest camera(s), doorbell, and router to refresh the connection.

5. Reinstall the Google Home App

• Uninstall and reinstall the Google Home or Nest app to refresh the app cache.

6. Contact Google Support

• If the issue persists, visit Google Nest Help and contact Google Support for further assistance.