12-01-2021 01:46 PM - edited 12-16-2021 04:11 PM
12-01-2021 02:20 PM
Hi there,
It seems like you do need to cancel your subscription and resign up to switch payments to annually.
There is currently no way to cancel that will work for me without getting an error.
Could you elaborate on what type of error you were receiving?
Thanks
Matt
12-01-2021 02:25 PM
12-01-2021 02:27 PM
Hmh. Can you try again in Incognito mode, or private browsing or another device? You will need to log back into your account.
12-01-2021 05:09 PM
Okay. What'll I do is escalate this to a Google Employee. This seems to be an issue with your account, so they will be more helpful!
12-01-2021 06:22 PM - edited 12-16-2021 04:14 PM
Thank you
12-01-2021 07:29 PM
Hopefully Google will be able to solve it for you shortly. Should be a lot less hassle! You can expect a response on here within 24 hours usually.
12-07-2021 05:23 AM
Hi Matthew I have the exact same issue with my google account. I am also unable to cancel my nest aware subscription.
12-07-2021 05:30 AM - edited 12-16-2021 04:15 PM
Just thank you
12-07-2021 08:16 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Kalla.
12-13-2021 11:07 AM
Hi Kalla/Brad,
I was finally able to get my subscription cancelled. The reason I was cancelling is because I wanted to change from nest aware plus monthly $12/month to nest aware plus annual $120/year. When I contacted Google the rep told me I must cancel the monthly then after it terminates subscribe to the annual. I then signed up for the annual nest aware plus for $120/year. I received a confirmation email of my subscription of nest aware plus. I then checked my credit card and saw I was billed $120 for a nest aware plus subscription AND $60 for a nest aware subscription (I didn't order a nest aware subscription and received no confirmation email). I contacted Google customer service about the $60 billing error and asked that it be corrected/refunded because I have an annual nest aware plus, I didn't order, need, or get any benefit from a nest aware subscription. They told me that I must pay the $60 and they would not fix it or refund the charge. Is that correct? I believe this to be a billing error as I did not sign up for the lower tier nest aware service and no receipt was given to me for this alleged transaction. Please reverse this $60 charge for the erroneous charge.
12-13-2021 08:00 PM - edited 12-16-2021 04:16 PM
Why thank you
12-13-2021 08:58 PM
Hi Dan,
I'm not sure about the reply, but, has this issue recurred or is it still resolved?
Thanks!
12-13-2021 09:14 PM - edited 12-16-2021 04:17 PM
M thank you
12-13-2021 09:26 PM
That could help, but now that this thread is active again a community specialist will look at it again. They get around to these matters normally in a few days.
I do symphasise with what you must be experiencing!!
12-15-2021 09:12 AM - edited 12-16-2021 04:18 PM
12-16-2021 08:03 AM - edited 12-16-2021 04:19 PM
01-13-2022 02:13 PM
Hi there,
Just checking in to see if you still need assistance with this issue. Were you able to get your Nest Aware subscription taken care of?
Please let me know if you need further assistance.
Best Regards,
Brad.
01-13-2022 02:25 PM
My issues have not been resolved unfortunately.
01-13-2022 02:32 PM
Have you contacted support about this issue? I cannot cancel anything for you, but they may be able to if you contact support.
Best regards,
Brad.
01-13-2022 02:37 PM
Support is aware of my issues, I have had an open ticket since 12/9/21
01-13-2022 02:49 PM
I am glad to hear that you have a ticket open! I hope they can assist you further with your inquiry. I am afraid I cannot do much else for you here. Try your best to work with support on this issue. If you need further assistance with something else, please create a new thread for help, or contact support.
Best regards,
Brad.
01-13-2022 02:51 PM
Please keep this thread open until I get the issue resolved.
01-17-2022 10:21 AM
I am afraid that if you are working with support on this same issue, then as a moderator it would be in the best interest of the forums to keep them clean and tidy. Please continue to work with support on this issue as Community Specialist like myself, cannot assist you with your subscriptions as I do not have any access to that information.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.