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Unable to Modify or Cancel Nest Aware Plus subscription

Dansquestions
Community Member

Hi,

Google you win. 

22 REPLIES 22

MatthewM
Product Expert Alumni
Product Expert Alumni

Hi there,

It seems like you do need to cancel your subscription and resign up to switch payments to annually. 


There is currently no way to cancel that will work for me without getting an error. 

Could you elaborate on what type of error you were receiving? 

 

Thanks

Matt

Matthew M
Silver Product Expert

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MatthewM
Product Expert Alumni
Product Expert Alumni

Hmh. Can you try again in Incognito mode, or private browsing or another device? You will need to log back into your account.

Matthew M
Silver Product Expert

MatthewM
Product Expert Alumni
Product Expert Alumni

Okay. What'll I do is escalate this to a Google Employee. This seems to be an issue with your account, so they will be more helpful!

 

Matthew M
Silver Product Expert

Thank you

MatthewM
Product Expert Alumni
Product Expert Alumni

Hopefully Google will be able to solve it for you shortly. Should be a lot less hassle! You can expect a response on here within 24 hours usually. 

Matthew M
Silver Product Expert

jswanz
Community Member

Hi Matthew I have the exact same issue with my google account. I am also unable to cancel my nest aware subscription. 

Dansquestions
Community Member

Just thank you

 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Kalla.

Why thank you

MatthewM
Product Expert Alumni
Product Expert Alumni

Hi Dan,

I'm not sure about the reply, but, has this issue recurred or is it still resolved?

Thanks!

Matthew M
Silver Product Expert

M thank you

MatthewM
Product Expert Alumni
Product Expert Alumni

That could help, but now that this thread is active again a community specialist will look at it again. They get around to these matters normally in a few days. 

I do symphasise with what you must be experiencing!! 

Matthew M
Silver Product Expert

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Dansquestions
Community Member

 

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Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Were you able to get your Nest Aware subscription taken care of?

 

Please let me know if you need further assistance. 

Best Regards,

Brad.

My issues have not been resolved unfortunately.

Brad
Community Specialist
Community Specialist

@Dansquestions

 

Have you contacted support about this issue? I cannot cancel anything for you, but they may be able to if you contact support.

 

Best regards,

Brad.

Support is aware of my issues, I have had an open ticket since 12/9/21

Brad
Community Specialist
Community Specialist

@Dansquestions

 

I am glad to hear that you have a ticket open! I hope they can assist you further with your inquiry. I am afraid I cannot do much else for you here. Try your best to work with support on this issue. If you need further assistance with something else, please create a new thread for help, or contact support.

 

Best regards,

Brad.

Please keep this thread open until I get the issue resolved.

Brad
Community Specialist
Community Specialist

@Dansquestions,

 

I am afraid that if you are working with support on this same issue, then as a moderator it would be in the best interest of the forums to keep them clean and tidy. Please continue to work with support on this issue as Community Specialist like myself, cannot assist you with your subscriptions as I do not have any access to that information.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.